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Restaurants - The Dick Turpin (Miller and Carter steakhouse)
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The Dick Turpin (Miller and Carter steakhouse),
Aldborough Hatch, Aldborough Road North, Newbury Park, Ilford, Essex, IG2 7TD |
You are viewing the reader-contributed review of
The Dick Turpin (Miller and Carter steakhouse). Reviewers are ordinary members of the public who submit a review.
| 31/07/2008 | Review from visitor margaret | Overall rating 8/10     | | | Very good,and enjoyable the food is excellent, staff welcoming and friendly, good atmosphere. | | | 03/07/2008 | Review from visitor Alan | Overall rating 2/10 | | | I ordered a pint of London Pride. I noted with dismay that it was very cold; Ales should be at room temperature to bring out the flavours. I drank about 20% of the pint then told the bar staff it was undrinkable, no flavour, and left. I wonder if the serve red wines in ice buckets? I did look at the main menu. It looked fairly extensive and reasonably priced. | | | 02/06/2008 | Review from visitor dennis | Overall rating 9/10 | | | freindly staff only problem is due to its popularity the car park is not big enough on many occasions had to park a long way from restaurant | | | 27/05/2008 | Review from visitor C | Overall rating 1/10 | | | Please explain to me why children have been banned from the bar?
I wanted to pop in recently for a drink and was told by a very embarrased member of staff that my 5 year old son would not be allowed inside the bar area. I would have to sit outside if I wanted to stay there. Apart from the fact that it was too cold to sit outside and raining heavily, why the hell are Miller and Carter allowed to discriminate against families. Surely they should encourage families to come in and not be allowed to make a them feel unwelcome.
This policy stinks! This is blatant discrimination and should not be allowed. | | | 14/03/2008 | Review from visitor George | Overall rating 5/10 | | | When my wife and I had a meal at your premises on Valentine’s Day we were informed that we could not book for Mothers Day.
We therefore arrived just after 12 noon on Sunday last to ensure we could get a table.
As we were escorted to our table at about 12.15 it was apparent that several tables had been reserved, which was confirmed by your waitress.
We ordered 3 main courses, a bottle of wine and a large coke, which was served very promptly. However the bacon cheese burger had hardly been cooked so it was changed with some delay by your waitress.
We then ordered our dessert and 3 coffees which arrived very promptly followed almost immediately by the bill.
Whilst still drinking our coffee and wine we were approached by a male member of staff who requested us to vacate our table as other people were waiting. This was at 1.25pm.
Not wishing to cause a disturbance in the presence of other families we quickly finished our wine and coffee and left at 12.30pm.
As we vacated the restaurant it was apparent that several pre booked tables had still not been used including tables for four, which was the size we occupied.
| | | 09/03/2008 | Review from visitor Den H | Overall rating 9/10 | | | This is the first time we have visited the Dick Turpin since it changed ownership and after reading some of the reviews we were apprehensive. The decore is certainly more attractive than it was previously and the children in our party were made welcome.
The menu was more extensive than last time we visited and we couldn't fault the food or the staff.
The only thing was sorry about was the removal of the childrens play area.
I will certainly visit again | | | 09/03/2008 | Review from visitor ron | Overall rating 9/10 | | | I took a family of 7 people (16 to 79) on 09/03/08 and I could not fault the meal, the service, and the whole experience. It isn't cheap- 3 courses inc. drinks £28 per head but food a big success. I would thoroughly recommend this restaurant | | | 30/01/2008 | Review from visitor Anthony N | Overall rating 8/10 | | | I took entire family to the restaurant in October 2007 while visiting from U.S.A. Found the food and service to be excellent. Decor and atmosphere weel above average for British
( chain)owned restaurants. | | | 15/01/2008 | Review from visitor John | Overall rating 8/10 | | | Dick Turpin - I have visited this Restaurant with my wife on several occasions and have always enjoyed their meals, and particularly the excellent service and friendly and efficient staff.
One wonders what the attitude of the complainants towards the Staff.Perhaps they are spending too much time in top West End Restaurants where you pay 10 times as much for your meals, What a load of moanrers | | | 12/01/2008 | Review from visitor Angie | Overall rating 10/10 | | | Have been to the Dick Turpin many times since it's change and think it's a lovely place both the food and staff are excellent at last a pub restaurant that welcomes children but doe's not allow them to spoil other peoples pleasure when their parents cannot be bothered to control them.the decor and atmosphere are excellent,would highly recommend it. | | | 08/01/2008 | Review from visitor Anon | Overall rating 2/10 | | | Dick Turpin Ilford - I have lived in the area for 23 years, and have seen a lot of changes to the Dick Turpin over this time. The Miller and Carter take over is awful. The meals are ok, as the restaurant and bar staff but the manager couldn't organise a drink in a brewery, and is always running out of draught beers. He is also extremely rude.
Also, how can a public house with lovely gardens, that used to be packed in the summer, just close them? Where's the sense in that? I agree that they are trying to run it down and build a motel there. We shall see. | | | 06/01/2008 | Review from visitor Sam | Overall rating 2/10 | | | Poor to average. My spagetti was cold, cutlery dirty, ridiculous dress policy. Dont bother.
| | | 27/12/2007 | Review from visitor Colin L | No rating available | | | I visited the restaurant asking if I could make a booking for 10 people on a Sunday lunchtime, only to be told they don't accept bookings. Hence I went somewhere else. I didn't get inside to see how it's changed but on this policy alone, It doesn't get my vote !
| | | 20/12/2007 | Review from visitor Bern | Overall rating 7/10 | | | 'Restaurant was clean and business-like . Quite busy being the week before
Christmas so we did have to wait a while before our table was available. All
Staff were extremely polite & helpful and the food was perfectly acceptable
. Other folk I know have had exactly the same eating experience here . Would
certainly go again , as would all ten of my other guests . Some of the other
reviewers , clearly have their own unfair agenda !'
...In light of the comments from other people about this restaurant Bern kindly answered the following
questions when the site Editor asked: Did you see anything that could contradict the points that others
mentioned, e.g. were there any families with young children / buggies? Or
anyone in casual clothes? And did you see anyone having any disagreements
with members of staff?
'My group were eating at 2pm on a weekday lunchtime , so I did not see any family groups and probably
would not have expected to. I did see one or two youngsters in really
casual ( verging on sloppy ) gear , and most certainly did not hear any
disagreements with other customers and staff . Had I done so , I would have
mentioned it . At one point , the restaurant could not supply a further
bottle of a moderately expensive wine that we had ordered . Without any
hesitation , they offered us the choice of any ( including the more
expensive bottles on the list ) other at the lower price.' | | | 16/07/2007 | Review from visitor Liz | No rating available | | | I am absolutely disgusted that I can no longer walk to my local pub /restaurant and enjoy a drink or a meal because I now have a young baby. I have been a customer for the past six years but since its change to Miller and Carter and the policy this brand promotes, I cannot have a drink in the bar because it does not allow children AT ANY TIME, it has removed outside children''s areas and I cannot frequent the restaurant as prams and pushcahirs are not permitted. As it is not feasible to eat a meal comfortbly whilst holding a baby I am therefore unable to continue to use my ''LOCAL'' Having discussed this discrimination with the Deputy Manager and noting that with a baby the pub/restaurant cannot be used, I was told this was not discrimination and I was still welcome, however an answer to my question of HOW when the company policies are purposely restricting my entry with a child, could not be answered. Redbridge Council needs to review the license it has granted and take action for the disregard of the community and enforce the operator to adhere to the swell of community feeling and insist the license allows for true family entry. | | | 10/07/2007 | Review from visitor Mrs Rowbottom | Overall rating 2/10 | | | On my first time returning to the dick turpin since its recent refubishment i was very suprised to find that our children were not encouraged to eat with us there anymore.Although the food was plesent we just didnt feel comfortable in there, it was a sunday lunch and the place was empty.staff were ok nothing special.welcome by the manager was extremly unconvincing and quite rude.not for those with familys or for a frendly place for a quiet drink. | | | 04/07/2007 | Review from visitor Name supplied | No rating available | | | I used to work at the Dick Turpin, and enjoyed it immensely until the ''change'' to Miller and carter, suddenly working conditions plummeted and hours were cut.
The new manager, is a very offensive man who thinks the customers and staff are all idiots, infact he doesn''t care about the quality of the food as he eats MacDonalds every day.
I know you may not use this as I am being personal - but I was sad to leave as I had many friends there - however I could not put up with the way I was being treated - I also trie dto go in for dinner with friends and we were turned away as I was wearing cargo pants (trousers with pockets on leg) and my friend was in trainers - On a Sunday afternoon - do they really expect people to be dressed up to the nines - madness, they are trying to get rid of the ''riff raff'' but instead are alienating many respectable proffesional people - it is a bit ridiculous to think that making people wear smart clothes will improve the so called ''quality'' of customer. It is rude and innapropriate. | | | 29/06/2007 | Review from visitor Mr Davies | No rating available | | | have been a regular customer of the dick turpin for over 10 years.was horrified to find that they now do not accept pushchairs in there restaurant.I attempted to go for a meal last sunday and was rufused entry because our two month old baby was in its pushchair asleep The new manager was extremly rude and abrasive when i asked what the reason for this crazy rule was.To add further insult as we walked away i could hear him swearing to one of his staff.absolutly discusted will not return | | | 22/06/2007 | Review from visitor Andy C | Overall rating 3/10 | | | Steakhouse under new ownership with dellusions of grandeur when in fact it is not that great or sophisticated. Food OK but nothing special. My big problem is the new management''s desire to drive away families and bar customers. The playground and beer garden appear to have been scrapped, it used to be a lovely place to go with the kids for a Sunday afternoon or summer evening drink, but that is not in their marketing strategy anymore. No kids menu either just half portions of selected items. My conspiracy theory is they want to drive customers away to justify knocking the place down so they can build a nice big appartment block in its place! | | | 20/05/2007 | Review from visitor Jane | No rating available | | | Bad point: It now refuses entry to anyone wearing "sports clothing" which includes trainers and jogging bottoms. Seeing as our netball club used to be virtually the ONLY people in the bar every Tuesday evening AND we are not louts, but professional people, we had to suffer the embarrassment of being asked to leave. They would rather have an empty bar than a group of women dressed in netball clothes. The pub has also got rid of all the outside benches and play area which is a DISGRACE. It is the only pub for miles around with a lovely garden and place to take children which is safe. The local secondary school also used to have staff functions there but again PE staff were refused entry. I hope they CLOSE DOWN. Needless to say we have voted with our feet (in trainers) and gone elsewhere. | | | 24/04/2007 | Review from visitor Robert | Overall rating 8/10 | | | Recently converted Miller And Carter Steak House under the Auspocies of the Mitchells and Butler Chain Decor more less unchanged Good value food in nice friendly atmosphere when visted on Saturday 21/04/2007 very popular at weekends particulally on saturday evenings best to get there before 7-30pm or you you will have a long wait for a table. bouncer on the door at this time to keep out the riff raff.Worth finding. | |
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